Just some thoughts:
Ma Bell please come back.
We have our television service with AT&T. Three sets in our house not working properly or gone out. Nothing, no notice, nothing, anything just this week quit service. Today I go to our local AT&T store and explain the problem. “Oh no we don’t do nothing like that here, we just sell stuff.” Seriously what I was told. “Well can you be of any help at all so I don’t have to get on the phone wait three hours for a body, who knows is located where and I cannot understand anything they say comes on the line.” Fella hands me a card underlines a number, “call this.” Yippee.
I go to my car call this number and here is what I get. A recording that says, “Leave your number and someone will call you in the next seven business days.” I kid you not. Exactly what was said, “Leave your number and someone will call you in seven business days.” Yea, I bet they will call. I have a better chance of winning a bet on Dan Patch to win the Hambletonian this year than they returning my call. And Dan Patch is dead. Has been for ages. Just like service anymore. Customer service what a dead word that is.
To top it off shortly after my call to AT&T my cell phone rings. A recording, “Mr.Adamson we would like to help you with your college loan debts.” Follow that call with another call on my cell phone, “We notice that your service contract for auto repairs is about to expire.” Hard for something to expire when it was never agreed to in the first place. Never had such a contract. And last phone rings again, “Mr.Adamson you are the recipient of a home security system please hold and we will put you on the line with our service rep.” All three calls within two hours of my AT&T call. Now tomorrow I can get the one about “Your computer is not working properly, are you at your computer now?”
You know these calls, I have been getting them for some time now, really weeks. Each of them was given these words “Please take me off your calling list.” As Lorrie Morgan used to sing “What Part of No Don’t You Understand?”
I’m ready to return to the days of “Mayberry.” I bet Andy and Barney got better service by just calling Sarah and saying, “Get me Thelma Lou.”
Really “Leave your number and someone will call you in seven business days.” What a way to run a business. But sadly that is where we now are with so many places of business. “Seven days and we’ll call you.”
August 28, 2019